Support
Player support
Answers to common questions about buying, playing and getting help with Citiview Studios games.
Frequently asked
Questions
and answers
Can't find what you need? Our support team is here to help.
Where can I buy Citiview Studios games?
All of our titles are available on the Meta Horizon Store, either from the Store app on your Meta Quest headset or at meta.com. Each game page on this site links directly to its store listing.
Which headsets are supported?
Our games are made for Meta Quest. The supported headset models for each title are listed on its Meta Horizon Store page.
How do refunds work?
Purchases are processed by Meta, so refunds are handled under the Meta Horizon Store refund policy. You can request a refund from your purchase history in the Meta Horizon app or on meta.com.
Does a game support multiplayer?
Titles with online play are marked "Online" across this site, and each game page lists its supported player modes.
I have found a bug or technical issue.
Email support@citiviewstudios.com with the game name, your headset model and a short description of the problem. Screenshots or a short video help us resolve issues faster.
Where can I find a game's privacy policy?
Every game page includes a link to that title's privacy policy in its details panel. Our website privacy notice is available on the privacy page.
Playing safely and comfortably
Play in a clear, safe space with your Guardian boundary set up, take regular breaks, and stop playing if you feel any discomfort. Please follow the health and safety guidance supplied with your headset.
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